Frequently Asked Questions

​In this quick video, we’ll show you how to log in to your account and easily find your way around.

This short video shows you exactly how to build your own quote right on our website. Follow along as we walk you through each step so you can get accurate pricing whenever you need it.

1. Complete the Online Form
   Begin by filling out the required online form.
2. Package the Test Kit
   • Place the test kit in a cardboard box that is just slightly larger than the kit itself.
   • Use bubble wrap or other protective packing materials to ensure the test kit fits securely and won’t shift during transit.
3. Include Serial Number
   • Clearly write the gauge’s serial number on the outside of the box.
4. • We will match this serial number with the information you filled out in step 1.
5. Ship To:
   Specialty Valve & Controls
   9115-K Old Statesville Road
   Charlotte, NC 28269

Most test kits are calibrated and ready to ship back within 1–2 business days. However, kits requiring more extensive repairs beyond a standard “tune-up” may take additional time.

Timely turnaround also depends on effective communication between your office and ours. To help us keep things moving, please ensure our Customer Service team has your most up-to-date contact information—especially a current phone number—so we can promptly reach out for any necessary approvals or updates.

Payments and correspondence can be mailed to:
159 Bain Ln
Mooresville, NC 28117

Yes, please email our accounting department to receive a copy of our ACH information.

SVC-BPC stands for Specialty Valve & Controls – Backflow Parts Connection.

• Backflow Parts Connection was founded in 2008 as a master distributor of genuine backflow repair parts and test kit equipment.
• In late 2021, we expanded by acquiring Specialty Valve & Controls, a trusted name in the industry with over 35 years of experience in valve solutions and backflow services.

Together, SVC-BPC combines decades of expertise with a comprehensive inventory of backflow repair parts, test kit calibration services, and factory-authorized distribution for top brands including Ames, Apollo/Conbraco, Arbiter, A.R.I., Deringer, DFT, Febco, Mid-West Instrument, Watts, and Wilkins.

No matter what you’re looking for, if it’s still being produced—or even reproduced—we can likely find it for you. What makes us truly special(ty) is our ability to track down the hard-to-find items. Whether you need reliable, off-the-shelf products like WIKA Pressure Gauges or DFT Valves (typically available for next-day shipping), or you’re searching for something more obscure—like a 20-year-old, out-of-production relief valve—we’re here to help. Just give us a call or send us an email!